FAQs

Medical Billing FAQs

You’ve got questions. We’ve got answers. At NCG Medical, we’re here to address your questions about our medical billing services and revenue cycle management solutions. See answers to some of our most commonly asked questions below:

Question: What practice areas do you provide services for?

Answer: NCG Medical works with practices ranging from radiation oncology, and dermatology, to surgery centers, cancer centers, and primary care.

Question: How much do your medical billing and RCM solutions cost?

Answer: At NCG, we calculate our pricing based on practice revenue and the volume of patients you currently have. We structure our fees as a percentage of collections so we do not get paid unless you get paid.

Question: How much experience do you have?

Answer: NCG Medical has been in business since 1979, providing billing and RCM consulting, strategy and software technologies to clients throughout the U.S.

Question: What states do you work in?

Answer: NCG is U.S.-based and we currently provide billing services to 46 states across the nation (all except South Dakota, North Dakota, Wyoming and Idaho).

Question: What timezone are you in?

Answer: We operate under Eastern Standard Time (EST) with office hours being 8 a.m. – 8 p.m. EST.

Question: Do you work with other EHR software or practice management software?

Answer: Yes, we work with most EHR and practice management software including AllScripts, Greenway, eClinical, NextTech, Modernizing Medicine and more. Contact us today for more information.

Question: Do you have in-house expertise of EHR?

Answer: Yes, we have a dedicated, well-versed EHR staff at NCG that’s fully capable of handling your practice’s EHR-related needs, including practice analytics, interfaces and population management.

Question: Do you handle standalone or hospital-based facilities?

Answer: Yes, our clients include multi-specialty groups, surgery centers as well as hospital-based physician practices.

Question: Can you handle surgery centers?

Answer: Yes, our professional medical billers are conversant with the applicable regulations and contractual obligations that govern the reimbursement of services provided by ASCs.

Question: Do you have experience in pathology lab?

Answer: Yes, we offer pathology as well as clinical laboratory billing services.

Question: What kind of reporting do you offer?

Answer: We offer a convenient online dashboard tool used for seeing business analytics and accessing information on any device, 24 hours a day, 7 days a week.

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The Drummond Certified™ certification seal is for software solutions which have been tested and certified for complete and modular electronic health records (EHR) testing under the Drummond Certified program.

This Complete EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services.

*This Complete Ambulatory EHR is 2014 Edition compliant and has been certified by an ONC-ACB in accordance with the applicable certification criteria adopted by the Secretary of the U.S. Department of Health and Human Services. This certification does not represent an endorsement by the U.S. Department of Health and Human Services. Emdeon Clinical Exchange EHR-Lite 8.4 Complete EHR Ambulatory, Holds Certificate No. 04282014-1986-8, Date Certified: 04/28/2014. Additional software: Ingage Patient, Toad for Oracle (SQL client) Modules Tested: 170.314(a) (1-15); (b) (1-5, 7); (c) (1-3); (d) (1-9); (e) (1-3); (f) (1-3); (g) (2-4) Clinical Quality Measures tested: CMS002v3; CMS050v2; CMS068v3; CMS075v2; CMS122v2; CMS123v2; CMS124v2; CMS130v2; CMS131v2;CMS132v2; CMS133v2; CMS138v2; CMS139v2; CMS143v2; CMS156v2; CMS167v2

NCG Medical attests that our Perfect Care EHR product (version 8.4) may require ongoing monthly costs to support and establish interfaces for reporting to immunization registries and public health agencies (170.314.f.2 and 170.314.f.3) and online patient services including secure messaging (170.314.e.1 and 170.314.e.3).